Our Tools

SUPPORT TRACK - Key Features and Benefits

• Up-to-the-minute information on every interaction with your system is documented in Support Track as we work.
• Customizable management reports based on any number of chosen parameters.
• Problems and their respective resolutions are stored indefinitely, offering a wealth of knowledge exclusively for the use of Pythian DBAs.
• Minute-level time tracking of all work performed by each DBA in your environment.
• Documentation is done in great technical detail – i.e. step-by-step Unix or SQL commands.
• Automatic paging capabilities.
• Ensures a prompt response to client queries, on-target ETAs, and accurate logging of hours.
• Included free of charge with our service.

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