Incident Notification – Pythian internal – Jul 29th 3PM EDT

Posted in: Technical Track

We have incident reporting procedures at Pythian. This incident report was sent just recently internally at Pythian. We learned some good lessons from it so I hope it would be useful to the community as well – copying it below as is…

As part of our incident management process, you will find below a summary of the details from the incident that occurred on July 29th at 3PM EDT.

Overview:

– Pythian employees were de-motivated by the lack of refreshments on Friday afternoon

Impact:

– Bruce didn’t get his beer and had a bad start to his vacation

Root Cause:

– New hire and Buddy did not replenish the fridge prior to the 3PM deadline and only brought what was available – wine and a few wimpy drinks.

Contributing Factors:

– BORG presentation may need to be updated to inform Buddy that they need to do a beer run

Sequence of Events:

– Approx Friday 3PM EDT, Igor (new hire) and Bill (buddy) came by with a cartful of nothing – no beer :-(
– Approx. 3:01PM EDT Bruce shook new employee’s hand and admonished the Buddy for lack of planning/oversight
– Bruce didn’t get his beer and had to continue working with dry mouth

Actions Taken:

– Complained
– Wrote up a report so this travesty would not recur

Recommendations:

– Buddies to be trained on buying beer
– BORG presentations to be updated to inform Buddies to buy the beer

Follow-up:

Please respond to this notification with your preferred time frame for follow-up

– Today Jul 29th
– Tomorrow Jul 30th
– Friday Aug 5th 3PM in time for the next beer run!

PS: BORG stands for Bringing On-board Recruited Gurus – our new employees on-boarding program.
PPS: the impact was severilly understated. For example, I didn’t get my Guinness and left the office early on Friday – it wasn’t even 5pm!

Interested in working with Alex? Schedule a tech call.

About the Author

What does it take to be chief technology officer at a company of technology experts? Experience. Imagination. Passion. Alex Gorbachev has all three. He’s played a key role in taking the company global, having set up Pythian’s Asia Pacific operations. Today, the CTO office is an incubator of new services and technologies – a mini-startup inside Pythian. Most recently, Alex built a Big Data Engineering services team and established a Data Science practice. Highly sought after for his deep expertise and interest in emerging trends, Alex routinely speaks at industry events as a member of the OakTable.

4 Comments. Leave new

Alex Gorbachev
July 29, 2011 6:01 pm

I want to propose a dry run on Tuesday to make sure we are ready for the next Friday. I mean… Not a DRY run but production like test.

Reply
Alex Gorbachev
July 29, 2011 6:05 pm

The investigation is showing so far that it was not necessarily the buddy’s fault – “I take full responsibility for this one :-( I told them to take just what was there. My bad. Sorry!! :-)”.

Reply
Angella Robbins
July 29, 2011 6:26 pm

Hey! If that admission is from H… Isn’t she a wine drinker? It’s all coming together now…

Maybe this was on purpose. It is System Administrator Day.

Did everyone show their Sys Admins some love today???? I’m thinking Bill and Igor didn’t feel the love :)

Paul: Soft drinks? In the beer cart? They might not have made it back to the kitchen alive. Even with Rob gone. And this didn’t say they went around with a cart of soft drinks. They were thinking of the non-drinkers by bringing nothing? hehe

Bruce: I almost peed my pants when I read this.

Reply

I was thinking of joining Pythian!

Reply

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