Nodrion

"Pythian is the little tugboat among the big tankers—it has the agility to turn around quickly and get the job done. And as they gained more and more experience with us, our only question was: why would we ever even consider staffing DBAs internally?"

Overview

In the nuclear medicine business, time is of the essence. That’s why Nordion turned to Pythian to ensure around-the-clock availability of its mission-critical Oracle systems. By quickly responding to and fixing recurring issues missed by other DBAs, Pythian helped Nordion reduce its ongoing Oracle database monitoring and support costs by $850,000 per year—freeing up valuable time and money for much-needed system upgrades.

PYTHIAN HELPS NORDION REDUCE ITS ONGOING MONITORING AND SUPPORT COSTS BY $850,000 PER YEAR

In the nuclear medicine business, time is of the essence. That’s why Nordion turned to Pythian to ensure around-the-clock availability of its mission-critical systems.

 

Critical Issues

Unlike vaccines, medical isotopes can’t be stockpiled; their short half-lives render them ineffective in days or even hours. Because Nordion’s products must arrive exactly when they’re needed, any system downtime could result in missed shipments and lost business—and profoundly affect the lives of those depending on isotopes for advanced medical care.

Nordion’s systems are as scrutinized as the products themselves— meaning they must be highly reliable and secure to comply with regulations limiting access to sensitive patient data. With no database administration resources of its own, Nordion relies on the capabilities of external partners to keep its systems up and running. When response times started slipping to hours instead of minutes, Nordion called on Pythian to provide the support it needed.
 

We Provided

Pythian’s flexible managed services offering allowed it to immediately deliver the hands-on expertise and business-planning support Nordion required. For the first few months of the engagement, Pythian’s team focused on resolving recurring incidents that had been leading directly to user dissatisfaction and unnecessary business risk—and quickly demonstrated its ability to respond to and fix time-critical issues. After stabilizing the environment, Pythian was able to allocate unused time within the contract to proactively streamline Nordion’s processes and support structures.
 

Result

Pythian increased system uptime to 99.97% with only two hours of unplanned downtime in 2011. By focusing on automation, stabilization and process improvement, Pythian discovered major efficiencies in every year of the contract. By quickly responding to and fixing recurring issues other DBAs had missed, Pythian helped Nordion reduce its ongoing monitoring and support costs by $850,000 per year—freeing up valuable time and money for much-needed system upgrades. When Nordion divested several of its businesses in 2010, Pythian’s scalable services and extensive experience with the company’s systems ensured continuity of service throughout the transition period.
 

Technologies

Oracle® E-Business Suite
Oracle Database
Oracle Real Application Clusters
Oracle Data Guard
Oracle Recovery Manager
Share: