With Pythian’s managed services, you gain access to elite teams of DBAs and infrastructure specialists, who are experienced in even the most complex production environments, across all types of databases, infrastructures, and applications. We can help you fill the gaps in your in-house team or be your team, providing full operational support, 24x7x365. The result is a more stable, consistent environment that is highly available and protected over the long run.
How It Works
We start with a thorough evaluation of your environment, including a review of existing strategies and system configurations, and we move forward from there. Our set up services include:
- Initial consultation—either remotely or on-site. Together with your team, we will establish work and communication guidelines, priorities, and an initial workplan.
- Team assignment – you’re assigned a technical account manager and you’ll be matched with one of our expert teams with the right mix of skills and experience for your environment. Your team is available to you 24 x 7.
- Team orientation and onboarding – We will conduct a comprehensive health check of your systems and get to know your existing IT team, processes, procedures, preferences and environments.
- 24×7 monitoring, problem resolution, root-cause analysis, and corrective actions
- Proactive health checks
- Continuous operational improvements
- Ongoing change requests for design and implementations
- Configuration management
- Performance tuning, high availability testing, and disaster recovery