Providing clients with fast mobile, web, and e-mail services is Inpho’s core business. Faced with performance bottlenecks and service availability challenges, they engaged Pythian to find a solution.
InPho Interactive is Australia’s leading business-to-business technology provider, specializing in mobile applications—interactive voice response products, and web and e-mail services.
Customers had become frustrated by the poor performance of Inpho’s SMS batch process which took upwards of 40 seconds to complete. In addition, InPho had several new SMS, Chat, and IVR applications to roll out with different versions of MySQL to balance. All of these new services needed to scale gracefully and offer redundancies in the event of a server failure.
InPho partnered with Pythian to resolve customer-facing performance issues and reduce service delivery risk for the new applications.
Throughout the many years of our relationship, Pythian has been instrumental in maintaining our most critical applications. We’ve come to rely on their expertise for our daily support.
– Graeme Campbell, Technical Director, Operations, InPho
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