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Customer Success

OCI migration gives American foodservice distributor ultimate control over patching and upgrades

When this large American foodservice company discovered it needed additional support with an Oracle Exadata and Oracle Cloud Infrastructure (OCI) upgrade and migration, they reached out to the experts at Pythian for project and managed services support.




Consumer Goods & Services


United States

For this large foodservice organization, the combination of Oracle Exadata Cloud Service with Oracle Cloud Infrastructure was perfect for ensuring disaster recovery and running mission-critical databases. When they needed a migration and upgrade, it found the vendor-provided support didn’t have the breadth of knowledge required for such a complicated move. After working with Pythian on the initial upgrade and cloud migration, this company enrolled in managed services to ensure continued high-performing support.

What we did

Pythian upgraded from on-premises Oracle Database 11g to 12cRc and then migrated to OCI Exadata Cloud Service (ExaCS). Managed services support has continued for all levels of database administration, including cloud region replication, database management, SQL performance tuning and optimizations and application compatibility issues.


Technologies used

  • Oracle 11g
  • Oracle 12cR2
  • OCI Exadata Cloud Service (ExaCS)
  • Oracle Cloud Infrastructure (OCI)


Key Outcomes

  • Minimal downtime. By troubleshooting complex software and infrastructure issues, this company experienced very small outage windows during the migration and upgrade. 
  • Performance optimization. Through ongoing region and technology management and supporting all levels of database administration, performance is continually updated to run efficiently.
  • Ultimate control. No longer at the whim of patching and upgrade scheduling from the cloud vendor, this firm has been given complete control over all scheduling.

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