Account Locked – How to Access My Oracle Support?

Jun 22, 2010 / By Alex Gorbachev

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The error message I received this morning trying to login at was:

Your account has been locked for the next 3 hours due to too many invalid login attempts. Please try again later.

This was odd — I think I used the right password and I only did it once. Oh well, SSO on has been behaving strangely these days (and I’m not even talking about availability of itself).

Fortunately, there was a simple solution for this thanks to Simon Haslam who provided solution on Twitter. All you need to do is to use “Forgot password” functionality — this will do both, reset your password and unblock the account. The latter is a surprising side-effect for me and that’s why I didn’t even think about resetting my password in the first place.

Now, why would I blog about such a seemingly irrelevant issue? Since My Oracle Support (formerly Metalink) migrated to Single Sign-On integrated with, you can’t access your Oracle support without a functioning account. I don’t need to tell you what it means for a production DBA to loose access to Oracle support in critical times.

Update: You won’t be asked to reset your temporary password so you should change it yourself right away — remember that your new password is potentially compromised as it’s been sent using email which is not a secure media. To reset your account password go to your Account and click on “Change Password” in the top-right corner.

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5 Responses to “ Account Locked – How to Access My Oracle Support?”

  • Cristian says:

    maybe someone has attempted to login with you username on otn? being this on web anyone who knows you username can cause locking of your account … this seem not good

  • Flado says:

    Wow! It seems someone at Oracle needs a refresher on security basics. Let’s see: denial-of-service vulnerability (your “adversary” could keep your account locked forever); sending passwords (not one-time tokens) via email… Don’t tell me they also store the passwords (as opposed to hashes thereof).
    I’d expect more professionalism from Oracle…

    • Well, I know for a fact that the group responsible for and product development teams have nothing in common really.

      However, I’m really surprised how much slack they can afford, indeed.

  • Bill says:

    I had the same problem several days in a row around the same time you wrote about it. Password reset was the answer. Too bad they don’t have a button that gets rid of all that flash.

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