Manufacturing & Logistics Software | Google Cloud Vertex AI

Next-Gen Supply Chain Solutions Provider Improves Search Accuracy Using GenAI

The company, a provider of next-generation manufacturing and supply chain software solutions in the cloud, sought a better way for employees to search for internal documents. To achieve this, the company was interested in exploring Vertex AI and Conversation but needed a partner who could help.

Next-Gen Supply Chain Solutions Provider Improves Search Accuracy Using GenAI
Customer
    

Customer

Industry

Manufacturing and logistics software

Location

Santa Barbara, USA

Solution

GenAI, Machine Learning 

Technology

Google Cloud Vertex AI

    

Overview

As a long-time customer of Google Workspace and Google Cloud, the company currently uses Google Sites to store useful information for employees. The sites are indexed on Google Cloud Search, which allows employees to use keyword searching to find information. The company asked Pythian to determine whether Vertex AI Search and Conversation would improve and accelerate employees’ ability to find answers to their questions.

    

What we did

 Pythian partnered with the company to help test Vertex AI Search and Conversation on five internal Google Sites: Human Resources, Finance, IT Help Desk (Internal & External), and Legal. Pythian had built a trusted relationship with the company, as they had worked together on previous engagements. Pythian identified and provided a custom solution to implement the project and trained the employees on effectively using Vertex AI Search and Conversation.

    

Technologies used

  • Vertex AI Search and Conversation
  • Google Cloud
  • App Engine
  • Identity-Aware Proxy
  • Cloud IAM
  • Google Cloud Storage
  • Google Takeout
        

Key Outcomes

The project exceeded the established criteria. Vertex AI Search and Conversation:

  • Improved overall search accuracy, as it provided precise responses to queries and excluded false information
  • Connected and related correlating copy (e.g., blending information from the IT Help Desk and related applicable information from Human Resources)
  • Resulted in employees becoming more productive due to the speed at which they could answer questions

The organization is now confident it can implement a more robust version of Vertex AI Search and Conversation that would tap into future updates from Google. They were also encouraged that Pythian would be able to help with training on future AI-related technologies.

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