Fergus improves customer experience with help from Pythian.

1 min read
Aug 23, 2023




Information Technology


New Zealand

Fergus is a software platform designed to give trades business owners more control over how they run their businesses. To improve the user experience of their customer-facing dashboards, Fergus sought to improve the performance of their MySQL databases on Amazon Web Services (AWS).

With Fergus’ development teams focused on delivering new features and enhancements, they needed an experienced partner to identify optimizations, test and implement them, and share insights with their team.

“Fergus’ tool is built to help business owners quickly get quoting, invoicing, and scheduling done. Tradies don’t have time to sit and wait on software; that’s why it was so crucial for us to optimize our load times.”
– Katrina Clokie, Chief Technology Officer (CTO), Fergus

What we did

Pythian’s database experts teamed up with Fergus’ in-house team to pinpoint the root cause of the performance issues they were experiencing. Through our Database Health Check, our experts determined the issue causing the slow load speed – it was caused by newly added recommended indexes and query rewrites. Our database experts conducted a full review of Fergus’ databases, covering everything from configuration assessments, slow query enhancements, table archiving suggestions, and implemented performance optimizations.

After testing the proposed solutions in Fergus’ controlled environment, we worked with Fergus’ teams to apply them to the production environment. To empower the customer’s technical teams, Pythian provided insight into our technical recommendations as they were being applied to the test environment. Pythian added comments in Fergus’ task tool with additional explanations and context behind the performance issues and fixes.


Technologies used

  • MySQL
  • AWS Cloud Watch


Customer Testimonial

Key Outcomes

Partnering with Pythian yielded significant improvements for Fergus:

Boosted customer dashboard load speed by 152%, improving the user experience.

Empowered Fergus’ technical team to manage database performance improvements confidently.

Enabled Fergus to focus on enhancing their platform and deliver superior customer experiences.

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