Managed IT Services | Oracle Cloud Managed Services

Oracle Cloud managed services

Pythian is an Oracle Cloud managed service provider responsible for managing and maintaining customers’ Oracle Cloud Infrastructure (OCI) and applications, encompassing 24/7 monitoring, security, maintenance, and performance optimization. Key functions include proactive monitoring, security and compliance management, disaster recovery, and strategic support to help businesses architect and deploy Oracle Cloud solutions. The benefits of leveraging our Oracle Cloud managed services are substantial, offering cost savings, improved efficiency by freeing up internal IT teams, and access to specialized Oracle expertise (Oracle ACEs). Ultimately, these services deliver significant business outcomes like improved total cost of ownership (TCO), enhanced security, and the agility to focus on strategic innovation.

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Pythian’s Oracle Cloud managed services offer 24/7 management, security, optimization, and strategic support, letting your IT teams focus on innovation and core business, and your organization to optimize cloud costs.
Why choose Pythian as your Oracle Cloud managed service provider?

Pythian is a globally proven Oracle Cloud managed service provider

For 3 decades, we’ve delivered world-class Oracle Cloud managed services to global customers—ensuring they optimize the use of their Oracle Cloud Infrastructure (OCI), and reduce cloud costs.

3

Decades as an Oracle partner

600+

Oracle certifications

15,000+

Oracle systems being managed

500+

Global customers

10+

Oracle ACE certified consultants

100+

Oracle consultants

What's included in Pythian's Oracle Cloud managed services?

Pythian's Oracle Cloud managed services support you in realizing OCI's potential

Pythian provides a robust suite of Oracle Cloud managed services covering the entire lifecycle of your Oracle Cloud Infrastructure, ensuring optimal performance, security, and reliability.

Foundational OCI support

Pythian provides essential 24/7/365 foundational support, ensuring stability, security, and performance of your Oracle Cloud Infrastructure. Our Oracle Cloud managed services include proactive 24/7 monitoring and rapid incident resolution, robust security/compliance management (e.g., SOX, HIPAA, PCI DSS, GDPR), and ongoing performance tuning, capacity planning, and cost optimization (FinOps).

Cloud maintenance and upgrades

Pythian keeps your infrastructure current, secure, and reliable through routine administration, timely application of security patches, bug fixes, and major component upgrades for both OCI and Oracle Applications, all managed via rigorous change control. Our Oracle Cloud managed services also involve regular health checks and capacity planning based on historical data.

Application and infrastructure management

Our Oracle ACEs deliver end-to-end Oracle Cloud managed services, covering comprehensive functional support for Oracle Cloud applications (ERP, HCM, SCM, EPM), dedicated management of OCI services (compute, storage, networking, backup, DR), and integration services for seamless data flow with third-party and legacy systems.

Strategic and ongoing cloud support

As your Oracle Cloud managed service provider, we align your cloud investment with long-term business goals, including expert license/subscription management, business process support/continuous improvement utilizing new functionalities, and customized training/user enablement to maximize adoption and ROI.

OCI migration gives supply chain provider ultimate control over patching and upgrades

For this supply chain organization, the combination of Oracle Exadata Cloud Service (ExaCS) with Oracle Cloud Infrastructure was perfect for ensuring disaster recovery and running mission-critical databases. After working with Pythian on the initial upgrade and cloud migration, the customer enrolled in our Oracle Cloud managed services to ensure continued high-performing support.

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OCI migration gives supply chain provider ultimate control over patching and upgrades.
What technologies does Pythian's Oracle Cloud managed services support?

Pythian is the Oracle Cloud managed service provider that supports your entire OCI environment

No matter what platform you are using to interact with the features and tools available in Oracle Cloud Infrastructure (OCI), Pythian's Oracle ACEs are equipped to support you.

What business outcomes does Pythian deliver as an Oracle Cloud managed service provider?

Our Oracle ACEs optimize your Oracle Cloud Infrastructure

Pythian's Oracle Cloud managed services ensure operational excellence with 24/7 monitoring and dynamic scaling for maximum uptime, freeing up internal IT for strategic initiatives like digital transformation. Our customers benefit from mitigated risk via enterprise-grade security, strict compliance (GDPR, HIPAA), and immediate access to specialized, certified Oracle experts.

Financial optimization and efficiency

Transform high, unpredictable OCI costs into a predictable, optimized OpEx model. Achieve TCO reduction by eliminating capital expenditure and staffing costs. With Pythian's guidance, financial forecasting will be simplified. Leverage automation and proven infrastructure best practices to accelerate ROI.

Operational and performance enhancement

Ensure maximum uptime and system quality through continuous performance and availability. Proactive 24/7/365 monitoring, tuning, and predictive analytics prevent issues. Dynamically scale resources (compute, storage) instantly to meet fluctuating demand without over-provisioning. Gain business agility and strategic flexibility by seamlessly supporting multicloud/hybrid IT strategies.

Expertise, focus, and innovation

Bridge the Oracle talent gap by gaining immediate, on-demand access to a global team of specialized, certified professionals (Oracle ACEs). Pythian's Oracle Cloud managed services ensure faster resolution and optimal operations. Free up internal IT teams from routine tasks (patching, monitoring, maintenance) to focus solely on high-value strategic initiatives like digital transformation, AI/ML adoption, and new application development.

Risk mitigation and compliance

Fortify your Oracle Cloud Infrastructure with an enterprise-grade security framework. Our Oracle Cloud managed services provide regular security audits, rigorous patch management, IAM controls, and advanced threat detection. We act as a partner in adhering to complex global regulations (e.g., GDPR, HIPAA, SOC 2), significantly reducing our customers' compliance burden and operational risk.

What is Pythian's Oracle Cloud managed services process?

Pythian will be managing your Oracle Cloud Infrastructure within weeks

Our Oracle Cloud managed service process is a structured transition that involves detailed planning, technical setup, and knowledge transfer to ensure a seamless handover of operations.

Planning and scoping

This step defines the engagement. We conduct a needs assessment of the customer's current environment, align on the objectives and scope of our Oracle Cloud managed services, formalize service level agreements (SLA), and assign key teams (Oracle ACEs) and contacts.

Technical setup and configuration

This is our hands-on technical phase, which involves setting up access and security, deploying Oracle Cloud Infrastructure audit and monitoring tools, performing data migration/integration (if needed), and conducting comprehensive testing and validation.

Knowledge transfer and management take over

Our Oracle ACEs ensure a smooth operational handover. We make certain to receive a knowledge transfer on any pertinent customizations from the customer, the customer receives training on new procedures, a kickoff meeting confirms readiness, and Pythian officially takes over the management of your Oracle Cloud Infrastructure.

Continuous improvement

We then transition to focusing on long-term partnership success. This includes monitoring, regular check-ins and reporting against SLAs, and ongoing optimization, as it relates to the use of Oracle Cloud Infrastructure.

An experienced Oracle Cloud managed service provider you can trust

Optimize your Oracle Cloud Infrastructure (OCI) with Pythian’s Oracle Cloud managed services

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Frequently asked questions (FAQ) about Oracle Cloud managed service providers

What is an Oracle Cloud managed service provider (MSP)?

An Oracle Cloud managed service provider (MSP) manages and maintains a customer's Oracle Cloud Infrastructure (OCI) and applications. Oracle Cloud managed services offer comprehensive, 24/7 services, including monitoring, security management, patching, disaster recovery, and performance optimization. By leveraging an Oracle Cloud MSP, businesses can offload operational burdens to a team of specialized experts, freeing up internal IT resources to focus on strategic initiatives and innovation.

How do I evaluate Oracle Cloud managed service providers (MSP)?

To evaluate Oracle Cloud MSPs, first assess their depth of expertise, looking for Oracle-certified professionals (Oracle ACEs) and their proven track record managing environments similar to yours, especially across core services like 24/7 monitoring, security, and performance tuning. Second, scrutinize the service agreement by reviewing their proposed SLAs for critical metrics like uptime, response times, and incident resolution, and clarify the scope of both application and infrastructure management. Finally, examine the proposed operational model, focusing on the onboarding process, change control rigor, reporting transparency, and the provider's commitment to continuous improvement and cost optimization (FinOps) to ensure a true long-term strategic partnership.

Who is the best Oracle Cloud managed service provider (MSP)?

Determining the "best" Oracle Cloud managed service provider (MSP) depends heavily on a company's specific needs, existing environment, and long-term strategic goals. Pythian's comprehensive services, deep expertise (including Oracle ACEs), and proven business outcomes like TCO reduction and enhanced security, make us an ideal provider. However, Oracle Cloud MSPs should be assessed based on their alignment with your technical requirements, security needs, and financial model. Therefore, the best Oracle Cloud managed service provider for a given organization is the one whose expertise, service portfolio, and cost structure most closely match its unique operational and business objectives.

Why is Pythian the best choice as your Oracle Cloud managed service provider (MSP)?

Pythian is the best choice because it provides comprehensive 24/7/365 management, security, and optimization for both your Oracle Cloud Infrastructure (OCI) and applications, backed by specialized, certified Oracle expertise. By offloading routine operational burdens like patching and monitoring, Pythian enables a significant reduction in total cost of ownership (TCO) and frees your internal IT teams to focus entirely on strategic initiatives and innovation. Ultimately, Pythian acts as a strategic partner, delivering tangible business outcomes, including enhanced security, improved performance, and critical business agility.

What is included as part of our Oracle Cloud managed services?

Pythian's Oracle Cloud managed services provide comprehensive 24/7/365 support. This includes proactive monitoring, rigorous security and compliance management, performance tuning, and essential maintenance like patching and upgrades for both OCI and Oracle Applications (ERP, HCM, etc.). We act as a strategic partner to optimize your environment, manage complexity, and free your internal teams to focus on business innovation.

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