Managed IT Services | AIOps Managed Services

AI managed services

Pythian's AI managed services leverage artificial intelligence to automate IT operations, predict, and proactively resolve issues. These services encompass tasks such as system monitoring, predictive maintenance, security enhancement, and data management. By analyzing vast amounts of IT data with machine learning, they identify patterns, detect anomalies, and determine root causes. This approach leads to faster issue resolution, improved efficiency, enhanced performance, and significant cost savings for organizations.

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Our AIOps consultants have the innovative expertise you need

Pythian has been on the cutting edge of AI right from the beginning and for the last three decades, our AI consultants have been supporting customers in leveraging artificial intelligence and machine learning technologies to realize market-leading business outcomes.

50

Years of effort automated down to just months

With Pythian's AIOps consultants at your disposal, your organization can automate as much as decades of tedious effort down to a small fraction of that timeline.

90%

Decrease in processing time through automation

Extensively reduce (up to 90%) your processing times by drawing on Pythian's AI consultants' guidance.

500+

Global customers

As a global AI managed service provider, we serve customers across the world—many who have been with us for decades.

What’s included in Pythian’s AIOps managed service?

Set your IT infrastructure and data up for enhanced innovation

Pythian's AI managed services utilize data ingestion, storage, and real-time analytics to detect patterns and anomalies. Features include advanced anomaly detection, predictive analytics for incident forecasting, and automated root cause analysis. Our services prioritize task automation and integration, enabling proactive incident prevention and efficient workflows.

Data management

Pythian offers robust data ingestion and storage strategies. We focus on collecting and consolidating diverse IT data (metrics, logs, traces, events) from various sources, handling both real-time and historical information at scale. The stored data is then used for trend analysis, pattern recognition, and understanding recurring incidents.

Data management

Advanced analytics

The core of our AI managed service encompasses the analytics engine that applies AI and machine learning to identify patterns, anomalies, and correlations. It includes anomaly detection, which identifies deviations from normal behavior without relying on fixed thresholds, and predictive analytics, which forecasts potential incidents before they occur.

Advanced analytics

Actionable insights and resolution

We focus on transforming analytical outputs into comprehensible and actionable views through visualization tools, interactive dashboards, and reports. It also includes automated root cause analysis (RCA), which quickly identifies the primary source of incidents by correlating symptoms across the IT stack, and automation capabilities that execute routine operational tasks and remediate incidents without human intervention.

Actionable insights and resolution

Integration and flexibility

Pythian guides you toward integrating the capabilities of your particular infrastructure technology, allowing it to connect to a broad array of data sources, IT service management (ITSM) platforms, and automation tools. This ensures seamless data flow, interoperability, and the ability to trigger remediation workflows or third-party notifications, ultimately enhancing the overall value of AIOps through full-stack automation.

Integration and flexibility

GigaOm partners with Pythian to empower customers to make faster decisions with AI

To tackle the challenge of leveraging AI for their detailed research reports, GigaOm strategically partnered with Pythian, a Google Cloud Premier Partner, for their AIOps consulting expertise in deploying and configuring the AI solutions found within Google’s Gemini.

Read the customer story ->
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Get the results you want with our AI managed services

Succeed with AI by building momentum

Our AI managed services automate IT tasks, prevent issues, and speed up resolutions, enabling teams to focus on strategy and reduce disruptions. This cuts costs, optimizes resources, boosts uptime, and enhances client relationships with reliable IT services.

Operational efficiency and automation

Our AI managed services help you automate routine IT tasks and proactively prevent issues, allowing teams to focus on strategic initiatives while minimizing disruptions. Our AI consultants accelerate incident resolution through automated analysis and remediation, providing actionable insights.

Operational efficiency and automation

Cost reduction and optimization

By automating processes, we support you in reducing your operating costs by minimizing manual intervention. This optimization also prevents over or under-provisioning, thereby improving resource allocation and capacity planning.

Cost reduction and optimization

Business value and strategy

Improved uptime and performance ensure consistent and reliable IT services while freeing IT teams to enhance productivity and innovation through new service development. This enables better data-driven decisions for IT investments and infrastructure.

Business value and strategy

Strengthened client relationships

Implementing the strategies our AI consultants put forth helps prevent SLA breaches and enhances our customers' reputations. It also strengthens our customers' client relationships by empowering them to consistently deliver more reliable services.

Strengthened client relationships
"Companies are leaping into AI as though it is a pot of gold at the end of a rainbow without recognizing that they have no map for the rainbow. Pythian supported us in uncovering our map."
Howard Holton

Chief Operating Officer, GigaOm

How Pythian’s AI managed service works

Our full service approach to AI managed service

AI implementation requires assessing readiness, defining goals, and strategic planning to create an AI roadmap. We help you activate solutions by enabling user adoption, measuring ROI, and continuously improving while managing risks and ethics.

Survey and define goals

We will evaluate the existing AI readiness of your organization and define clear, measurable goals for AI implementation, aligning with business problems and opportunities.

Plan and assess data / technology

Pythian will create a detailed AI roadmap, including assessing data quality and accessibility, and choosing the right AI technology and infrastructure for the identified tasks.

Activate and build the team

Our AIOps consultants will implement and integrate AI solutions, which involves building an AI-proficient team with diverse skills and fostering a culture of AI innovation within your organization.

Realize and manage risks while continuously improving

We will support you in enabling user adoption, measuring ROI, and managing risks by building ethical frameworks, rigorously testing and evaluating models, and planning for scalability and continuous improvement.

Optimize your operations with AI

Ready to get the support needed to empower your use of AI?

Related resources

See how our customers are winning with our AI managed services supporting them

There's an endless list of ways organizations can innovate within their respective market by leveraging AI tools. Learn how some of our customers have produced impactful results by drawing on our AI managed services.

Day & Ross scales operations leveraging AI
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Day & Ross scales operations leveraging AI

Pythian assists trucking giant to ensure real-time data visibility and data accuracy for a better customer experience.

Read the story ->
GigaOm partners with Pythian for AI strategy
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GigaOm partners with Pythian for AI strategy

GigaOm needed to help customers make faster decisions by using AI to summarize their dense and impartial analyst reports.

Read the story ->
Fresno Unified drives data strategy forward with Pythian's AI support
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Fresno Unified drives data strategy forward with Pythian's AI support

Fresno Unified School District was intent on leveraging AI to support its financial processes. Pythian's AI consultants provided the guidance they needed.

Read the story ->

Frequently asked questions (FAQ) about AI managed services

What are AI managed services?

AI managed services, or AIOps (artificial intelligence for IT operations), leverage AI capabilities like natural language processing and machine learning to automate, streamline, and optimize IT service management and operational workflows.

What are the benefits of AI managed services?

Our AI managed services automate IT tasks, prevent issues, and speed up resolutions, allowing teams to focus on strategy and reduce disruptions. This approach cuts costs, optimizes resources, boosts uptime, and enhances client relationships with reliable IT services. Ultimately, this leads to improved operational efficiency, better data-driven decisions, and strengthened client trust.

What's included in Pythian's AI managed service?

Pythian's AI managed service provides enhanced innovation through AI-powered data management and advanced analytics. We support with data ingestion, storage, and real-time analytics for anomaly detection, predictive incident forecasting, and automated root cause analysis. Our service focuses on transforming analytical outputs into actionable insights, integrating with existing IT infrastructure, and enabling full-stack automation for proactive incident prevention and efficient workflows.

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