Oracle Consulting Services
Customer success story
Leading European bank secured enterprise resilience and achieved zero downtime
Proactive DBA support strengthened resilience and DORA compliance.
Pythian deployed 24x7 DBA support to streamline 82 Oracle databases.
Rising customer transaction demand of digital banking services caused transaction volumes to outpace legacy database infrastructure, creating operational bottlenecks and alerting noise for the bank’s internal engineering teams. Seeking long-term stability and regulatory readiness, leadership expanded its 12-year partnership with Pythian into a 24x7 DBA support mode. Collaborating closely with the bank’ internal DBA team, Pythian Database Engineers tuned Oracle Enterprise Manager thresholds, automated ServiceNow triage routines, upgraded core systems to Oracle 19c, and executed continuous security hardening across 138 instances. Streamlining these database operations eliminated ticket congestion, guaranteed 15-minute response times for critical incidents, and freed internal IT teams to focus on strategic digital banking initiatives.
Pythian's proactive database management ensures our enterprise Oracle infrastructure remains highly available, compliant, and optimized for growth."
Chief Information Officer
Leading European Financial Institution
24x7
DBA coverage
82
Databases stabilized
Modernize your database to ensure continuous compliance and accelerate team productivity.
Fast digital banking growth outpaced legacy systems, risking uptime and compliance.
Pythian restructured core database operations to eliminate operational friction and stabilized high-concurrency workloads, helping enforce European resilience standards.
Partnering with Pythian enabled our team to navigate complex regulatory requirements seamlessly while maintaining zero downtime across core banking systems."
Chief Technology Officer
Leading European Financial Institution
High-volume OLTP workloads outpaced single-node limits
Soaring online transaction processing across point-of-sale and e-commerce platforms created severe architectural bottlenecks.
Strict EU DORA mandates required continuous DR testing
Impending European resilience regulations demanded rigorous compliance validations during corporate vendor onboarding freezes.
Excessive monitoring noise flooded ticketing queues
Unmanaged notification volume flooded ServiceNow platforms, delaying triage times and obscuring critical operational events.
Aging database engines created operational and security risks
Outdated database versions exposed core digital banking applications to software compatibility gaps and unpatched vulnerabilities.
How it works
- 01 Database migration
- 02 Compliance alignment
- 03 Version modernization
- 04 Alert optimization
- 05 Uninterrupted database uptime
Executed seamless zero-downtime database migration to Oracle Exadata RAC architectures.
Pythian managed the complete onboarding and migration of core OLTP systems and Data Warehouse assets to an Oracle Exadata RAC environment, establishing 24/7 Cloud Control monitoring and ensuring continuous availability for customer-facing applications.
Assisted with disaster recovery testing across dislocated data centers to support EU DORA mandates.
Pythian DBAs assisted the customer with disaster recovery resilience testing by cutting network connectivity between physically dislocated data centers to verify continuous operational continuity under Digital Operational Resilience Act (DORA) standards.
Upgraded core database infrastructure to Oracle 19c to guarantee vendor supportability.
Oracle Consultant executed a seamless version upgrade to Oracle 19c across the enterprise footprint, eliminating legacy software vulnerabilities, maximizing engine performance, and ensuring ongoing compliance with enterprise vendor standards.
Reduced alert noise to reclaim internal DBA team focus.
Pythian Database Consultants collaborated with the bank’s internal DBA team to filter incoming raw monitoring alerts to catch false positives before escalation and refine parameters within Oracle Enterprise Manager to eliminate queue clutter.
Secured 24x7 database operational coverage to maintain platform stability.
Database Engineers transitioned 12 servers, 63 databases, and 138 instances into a 24x7 DBA support model, guaranteeing 15-minute response times for critical incidents and providing continuous health checks and root cause analysis to preserve multi-year platform stability.
Executed seamless zero-downtime database migration to Oracle Exadata RAC architectures.
Pythian managed the complete onboarding and migration of core OLTP systems and Data Warehouse assets to an Oracle Exadata RAC environment, establishing 24/7 Cloud Control monitoring and ensuring continuous availability for customer-facing applications.
Assisted with disaster recovery testing across dislocated data centers to support EU DORA mandates.
Pythian DBAs assisted the customer with disaster recovery resilience testing by cutting network connectivity between physically dislocated data centers to verify continuous operational continuity under Digital Operational Resilience Act (DORA) standards.
Upgraded core database infrastructure to Oracle 19c to guarantee vendor supportability.
Oracle Consultant executed a seamless version upgrade to Oracle 19c across the enterprise footprint, eliminating legacy software vulnerabilities, maximizing engine performance, and ensuring ongoing compliance with enterprise vendor standards.
Reduced alert noise to reclaim internal DBA team focus.
Pythian Database Consultants collaborated with the bank’s internal DBA team to filter incoming raw monitoring alerts to catch false positives before escalation and refine parameters within Oracle Enterprise Manager to eliminate queue clutter.
Secured 24x7 database operational coverage to maintain platform stability.
Database Engineers transitioned 12 servers, 63 databases, and 138 instances into a 24x7 DBA support model, guaranteeing 15-minute response times for critical incidents and providing continuous health checks and root cause analysis to preserve multi-year platform stability.
Accelerate database performance and secure zero-downtime operations.
Building on a foundation of our Oracle excellence.
As an elite Oracle Partner, Pythian delivers high-availability database architectures and fully managed support.
As an elite Oracle partner, we deliver end-to-end database optimization, seamless migrations, and 24x7 managed coverage to help lower risk and scale operations. Discover more about our strategic partnership model and how our experts can help modernize your enterprise database environment.
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