AI Workshops | AI for IT Operations (ITOps) Workshop
AI for IT operations workshop
Pythian's AI for IT operations workshop acts as an "exit ramp" for IT teams trapped in a "capacity trap" of manual, reactive "run tasks," preventing strategic innovation. This 1-3 day engagement, starting with an ITIL v4 and AI Ops evaluation, aims to pivot IT from firefighting to predictive, AI-driven operations. Pythian helps leadership define a future state, shifting resource allocation from 80–90% on run tasks to only about 10%, freeing time for design, build, and business alignment.
The main deliverable is a concrete 90-120-day AI for IT operations roadmap, prioritizing use cases like automated root cause analysis, predictive capacity planning, alert noise reduction, and agentic views. The workshop educates teams on AI's value, overcoming pushback, and driving them in the right direction. The goal is measurable outcomes: reduction in production problems and MTTR, increased productivity for innovation, and higher velocity of change, serving as the first step toward further AI implementation and development.
The CIO’s mandate: AI for IT
Modern business survival requires that leaders fundamentally understand IT. It is no longer enough for IT to simply support the business; this shift creates a triple mandate for the modern Chief Information Officer (CIO). You must remain the guardian of infrastructure, act as a primary architect of the business model, and master AI for IT to bridge the gap between operational maintenance and strategic growth.
Building an AI for IT roadmap in 3 days
Most enterprise AI initiatives die in the boardroom. They fail because of organizational friction. You and your team likely have dozens (or even hundreds) of ideas but no clear path to execution. You do not need six months to fix this, though. You can build a complete, actionable roadmap for AI for IT in just 72 hours.
Establishing your AI for IT operations roadmap
CIOs today are caught in a paradox. While 47 percent of global CIOs view AI for IT as a critical part of their strategy, many struggle to implement it. The reason isn't a lack of desire; it is a lack of time. This is what we call the "capacity trap."
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