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RIP Flash-based My Oracle Support

The end is nigh for Adobe Flash at My Oracle Support. The first step will happen during this weekend’s planned maintenance of My Oracle support, when all of MOS will be down for 5 hours starting at midnight eastern, Saturday January 28. Once it comes back up, the unadvertised non-Flash supporthtml.oracle.com will come up as a quasi-user acceptance test of the new application, while the flash-based support.oracle.com stays as-is. And once the bugs get worked out (“in the coming months”), the flash-based support.oracle.com will cease to exist and point to the new HTML-based site.
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Pythian & Oracle Database Appliance in the news

PYTHIAN NEWS

Pythian makes deployment of new Oracle Database Appliance even easier with fixed-price offering. Pythian’s EasyMigrate offering gives customers firm pricing and a predictable, streamlined migration plan to get Oracle Database Appliance up and running in the shortest possible timeframe.

Today was a busy day in the news for Pythian, as Oracle released Oracle Database Appliance. Pythian is now offering fixed-price services to migrate to ODA and support it on an ongoing basis. Small and midsized business can leverage Pythian’s Oracle expertise and take full advantage of the cost and performance advantages of ODA.

Here’s the buzz so far:

Will you be at Oracle OpenWorld? Pythian is presenting tips, best practices, real-world experiences and lessons learned at over 8 sessions, including co-presentations with clients Western Union and WWT. If you want to connect with any of our technical, sales or executives team attending send us an email.

Product Support vs Operational Support

Sometimes I get questions as to whether Pythian is one of the competitors battling with Oracle for MySQL support. The answer lies in the distinction of product support and operational support.

At Pythian, we are laser focused on supporting applications and data infrastructure using Oracle, MySQL and Microsoft SQL Server products. A vast majority of our Oracle customers (there are few customers who have very old 7.x and 8.x products running without vendor support) have Oracle maintenance subscriptions that include product updates and product support. Product support entitles the customer to open support requests when the product doesn’t perform according to the specifications (bug reports) as well as fill in enhancement requests. It also covers deployment blue-prints and deployment guidelines in the official vendor documentation and support database. Read the rest of this entry . . .

Oracle 10g Release 1 is Out of Premier Support

According to Metalink Note 161818.1 Oracle Server (RDBMS) Releases Support Status Summary, Premier Support of Oracle 10g Release 1 ends in January 2009, which means that those of us supporting Oracle 10.1 databases have less support from Oracle from now on.

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  • Serge Racine

    DBA, Brookfield Energy

    We are very satisfied by the service given to us by Andre and Shakir in support of our recent data quality and reorganization initiative.... more