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Customer Success

International bank partners with Pythian for 24x7 database support.

An international bank was experiencing aggressive growth. The bank knew they needed to find support for their Microsoft (MS) SQL Server data systems. With their upward trajectory of rapid growth, the bank did not want to put their payment platform’s performance or security at risk.

As an existing customer, the bank knew they could turn to their database partner Pythian for help.

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Overview

Retailer

 Industries

Financial Services

Locations:

HQ in Australia; clients in 30 countries worldwide

When an international bank’s payment platform experienced aggressive customer growth, the demand threatened to cause database performance and security issues. As the bank’s internal IT teams began to feel overwhelmed, they turned to their trusted database partner Pythian for their proactive database management service.

The bank can operate their vital payments platform confidently, while freeing up their in-house tech teams for key priority projects.

What we did

Database management, monitoring and support + Database upgrade and re-architecture of Microsoft (MS) SQL Server

The bank hired Pythian to manage their Microsoft (MS) SQL Server data systems that they operate their payment platform on. They needed 24x7 database management, monitoring, and support. The bank leaned into Pythian for their database expertise - receiving database optimizations to their data systems performance and security, while internal tech teams benefited from Pythian's technical and strategic guidance. 

  • Proactively monitored the Microsoft (MS) SQL Server data layer of the payments platform
  • Migrated and re-architected the solution to a new Microsoft (MS) SQL Server version
  • Moved their data to a secondary data center
 
 
 

Technologies used

 
 
  • Microsoft (MS) SQL Server
  • .NET
  • Tehama

Key Outcomes

Complete peace of mind, knowing their data systems are seamlessly operating

The bank has confidence that their Microsoft (MS) SQL Server data systems are seamlessly operating. With Pythian as their database partner, the bank knows their systems have round the clock coverage; database monitoring, issue resolution, and 24/7 support 365 days of the year.

Internal tech teams can focus on priority tech projects

With Pythian managing, monitoring, and supporting the banks data systems, their internal tech teams can focus on key priority projects - scaling the payment platform alongside their customer demand.

Pythian helped the bank optimize their database performance and strengthen security with the Microsoft (MS) SQL Server database version upgrade.

The bank appreciates the Pythian team for:

  • Their breadth of database skill sets and experience levels
  • Their expertise in Microsoft (MS) SQL Server and data management
  • Their proactive and collaborative approach to database management, performance optimizations, database version upgrades, and database security and compliance

Explore our SQL Services

No matter your business, no matter the challenge: Pythian’s solutions drive results.